Reference

How BD Romiyo Handles Your Personal Information

Your account data, payment activity, and device information are handled with clear rules — what we collect, why we collect it, and how long we keep it.

Account Data ProtectionbKash & Nagad Payment PrivacyCookie ControlsData Retention Policy
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BD Romiyo How BD Romiyo Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team can take that request directly. Response times vary, but we aim to acknowledge data requests within a few business days and resolve them as quickly as the nature of the request allows.

Team online

Live Chat

Open the chat widget from your account dashboard to raise a data or privacy question with our support team during available hours.

Email Support

Send your data request or privacy concern to our support email address, found in your account settings under the Help section.

Account Settings

Some data preferences — including marketing communications and cookie choices — can be adjusted directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures at every layer of your account — from the moment you log in to the point a Rocket or Nagad withdrawal is confirmed. Here is what that looks like in practice across the four areas that matter most to your privacy.

Account Security Your account is protected by password hashing and session-based authentication. Any login from an unrecognised device triggers a verification step before access is granted.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can decline non-essential cookies via the cookie banner on your first visit.
Data Retention Active account data is retained while your account is open. After closure, we keep records for the period required by applicable legal obligations, then delete or anonymise them.
Your Access Rights You can request a copy of the personal data we hold on you, ask for corrections, or request deletion where no legal retention obligation applies — contact support to start that process.

Common Questions About Your Privacy

These are the questions we hear most often from account holders in Bangladesh about how their data is used, stored, and protected on this platform.

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad number. Device and session data is also logged automatically when you access the platform.

Payment data is shared only with the relevant payment processor — bKash, Nagad, or Rocket — to complete the transaction you initiated. We do not pass it to advertisers or unrelated third parties.

Contact our support team via live chat or the support email in your account settings. We will acknowledge your request within a few business days and provide the data in a readable format.

Yes, you can request deletion of your personal data. Where no legal retention obligation applies, we will remove or anonymise it. Some records must be kept for a defined period under applicable law.

We use session cookies for login continuity and analytics cookies to understand platform usage. Non-essential cookies can be declined via the cookie banner shown on your first visit to the site.

Yes. If you are accessing from Bangladesh and your use is permitted under local law and eligible regions, this policy governs how your data is collected, stored, and handled on your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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