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Account Terms That Work for You

Your access to BD Romiyo — including your account wallet, payment methods like bKash, Nagad, and Rocket, and all game activity — is governed by these terms.

Bangladesh-region termsbKash, Nagad, Rocket coveredAccount wallet rulesMobile access policyEligibility by local law
BD Romiyo Account Terms That Work for You
ACCOUNT SECURITY STANDARDS

How We Protect Your Account Data

Account security at BD Romiyo starts with how we store and handle your information. We keep only the data we need to run your account — your registered wallet numbers for bKash, Nagad, or Rocket, your contact details, and your transaction history. We do not sell or share that data with third parties outside of what's required to process your payments or comply with legal obligations. Every session runs over SSL encryption, and your login is protected by OTP verification sent to your registered mobile number. If you ever think your account has been accessed without your permission, lock it immediately through account settings and contact support via live chat.

Data Retention

We hold your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary at any time.

OTP Login

Every login triggers an OTP to your registered mobile number. If you switch devices, you'll be asked to verify again before accessing your wallet or game history.

Wallet Verification

Your bKash, Nagad, or Rocket number is verified at registration and rechecked on each withdrawal. This step prevents unauthorised transfers out of your account.

Data Requests

To access, correct, or delete your personal data, contact support with your account ID. We process data requests within the timeframe required by applicable local law.

POLICY SUPPORT PATHS

Reach Us About Your Account Terms

If something in these terms isn't clear, or if you want to raise a concern about how they've been applied to your account, our support team can help. Reach out through any of the channels below — we aim to respond to account and legal queries within one business day.

Team online

Live Chat

Open the chat widget from any page on the site. Account and policy questions are handled by our Bangladesh support team during operating hours.

Email Support

Send your query to our support address from the email registered on your account. Include your account ID so we can pull up your details quickly.

Help Centre

Check the Help Centre for plain-English breakdowns of payment rules, account verification steps, and how our wallet policies work in practice.

Common Questions About Our Terms

Quick answers to the things we get asked most about account rules, eligibility, and your rights under these terms.

You must be of legal age in your region and in a location where access is permitted under local law. Eligibility varies by region — check your local rules before registering.

Transactions that can't be matched to your registered bKash, Nagad, or Rocket number go into manual review and may be returned. Always use the wallet number on your account.

No. Our terms allow one account per person. Duplicate accounts are flagged by our system and may result in both accounts being suspended until the issue is reviewed.

Contact support via live chat or email with your account ID and a clear data request. We'll confirm receipt and respond within the timeframe local law requires.

Lock your account immediately through account settings, then contact live chat. Our team will review your login history and, if needed, reset your OTP credentials.

We notify you through the contact details registered on your account before any material update. Continued use after that notice means you've accepted the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.